![]() ![]() Businesses that provide superior customer service can charge more, realize greater profits, and increase their market share by an average of 6 percent per year.If satisfied with service, an average customer’s lifetime with an organization lasts approximately 10 years.If customers’ problems are resolved in a satisfactory manner, they are more likely to return to a business or organization and to be more loyal.The highest employee turnover rates are associated with those companies possessing the lowest service quality. ![]() Customers are five times more likely to switch vendors because of perceived service problems than for price concerns or product quality.Research findings from Forum Corporation make the case that good customer service translates into good business. No matter the business – retail, hospitality, healthcare, or food service – the challenge is to offer superior service to attract and keep loyal customers. When times are tough, there’s more market competition for goods and services. The Certified Professional in Training Management ProgramĪ compelling business lesson from today’s economy, especially given the recent downturn, is that excellent customer service can make or break a company’s bottom line.Īnd when we say “excellent customer service” we mean the ability to both surprise and delight a customer at each and every touch point in the customer experience. ![]()
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